← Hospitality & Culinary Arts • UK LEVEL 7 ★ UK Master's / Postgraduate Stage CODE: IQA-L07-HHM-120 Awarded through IQA UK (Centre IQACN-2315)

IQA Level 07 Diploma in Hospitality and Hotel Management

Review the qualification structure, entry guidance, assessment approach, progression opportunities and complete unit information.

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CREDITS: 120 UK Credits
TOTAL HOURS (TQT): 1200 Hours (480 GLH)
ASSESSMENT: 100% Coursework (No Exams)
AWARDING BODY: IQA Awards UK (IQACN-2315)
UK Framework Position (Level 7)

Level 7 is equivalent to the taught stage of a UK Master's Degree (Postgraduate Diploma / MBA / MSc standard, 120 UK credits). It cultivates executive leadership, advanced strategic decision-making, and original synthesis of complex organisational frameworks, qualifying graduates for direct progression into 60-credit university Master's dissertation top-ups or C-suite roles.

Overview & Scope

Educational Aims & Competencies

The IQA Level 07 Diploma in Hospitality and Hotel Management is an IQ Awards qualification at Level 7. It supports learners in developing knowledge, practical skills and professional behaviours in hospitality & tourism.

Who this qualification is for:
  • • Experienced practitioners, supervisors, managers and graduates seeking advanced professional development.
  • • Learners who want to develop strategic, analytical and leadership skills.
  • • Professionals preparing for senior roles or postgraduate progression.
Complete Syllabus Breakdown

Assessed Units, Learning Outcomes & Criteria

8 Assessed Units

Click on any unit to expand its official Unit Aim, Learning Outcomes (LOs), Assessment Criteria (ACs), Indicative Syllabus Content, and Assignment Brief.

HH7-FOR • Level 7 • 15 Credits • 60 GLH

Hospitality Foresight and Enterprise Strategy

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in strategic analysis, positioning, operating models, implementation and value through the study of hospitality foresight and enterprise strategy. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically evaluate the concepts, theories and professional requirements relevant to hospitality foresight and enterprise strategy.
  • LO2: Synthesise complex evidence and apply appropriate methods to investigate strategic analysis, positioning, operating models, implementation and value in a realistic organisational or destination context.
  • LO3: Formulate and justify an ethical, evidence-informed and operationally realistic response.
  • LO4: Defend, evaluate and refine outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically evaluate the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Analyse the external environment, competitors, stakeholders, capabilities, destination or enterprise evidence and strategic priorities.
  • 2.2 Evaluate strategic fit, future value, culture, implementation constraints, sustainability, governance and risk.
  • 3.1 Formulate and justify a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify strategic priorities, governance, investment, stakeholder actions, implementation and measures.
  • 4.1 Defend, evaluate and refine actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Complexity; - Disruption; - Scenarios; - Consumer change; - Global risks; - Strategic choices; - Enterprise value; - Operating implications

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Hospitality Foresight and Enterprise Strategy

Qualification:

IQA Level 07 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with hospitality foresight and enterprise strategy and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a strategic options paper containing environmental and organisational analysis, recommendations, implementation, governance and performance measures;

- 3,500–4,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH7-INV • Level 7 • 15 Credits • 60 GLH

Hospitality Investment, Development and Asset Strategy

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in budgets, revenue, pricing, costing, investment and commercial performance through the study of hospitality investment, development and asset strategy. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically evaluate the concepts, theories and professional requirements relevant to hospitality investment, development and asset strategy.
  • LO2: Synthesise complex evidence and apply appropriate methods to investigate budgets, revenue, pricing, costing, investment and commercial performance in a realistic organisational or destination context.
  • LO3: Formulate and justify an ethical, evidence-informed and operationally realistic response.
  • LO4: Defend, evaluate and refine outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically evaluate the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Prepare and analyse appropriate budgets, prices, costs, forecasts, commercial indicators or investment evidence.
  • 2.2 Evaluate assumptions, affordability, profitability, sensitivity, limitations and financial risk.
  • 3.1 Formulate and justify a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify commercial choices, controls, investment, pricing, reporting and corrective-action arrangements.
  • 4.1 Defend, evaluate and refine actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Investment thesis; - Development feasibility awareness; - Valuation awareness; - Capital structure; - Owner returns; - Asset strategy; - Risk; - Governance

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Hospitality Investment, Development and Asset Strategy

Qualification:

IQA Level 07 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with hospitality investment, development and asset strategy and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a commercial report supported by budgets, costs, pricing, revenue, forecasts, investment analysis or performance calculations;

- 3,500–4,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH7-GBR • Level 7 • 15 Credits • 60 GLH

Global Hospitality Brand and Portfolio Leadership

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in customer insight, branding, promotion, reputation and commercial performance through the study of global hospitality brand and portfolio leadership. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically evaluate the concepts, theories and professional requirements relevant to global hospitality brand and portfolio leadership.
  • LO2: Synthesise complex evidence and apply appropriate methods to investigate customer insight, branding, promotion, reputation and commercial performance in a realistic organisational or destination context.
  • LO3: Formulate and justify an ethical, evidence-informed and operationally realistic response.
  • LO4: Defend, evaluate and refine outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically evaluate the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Analyse customer, guest or visitor needs, journeys, perceptions, complaints, market evidence and channel performance.
  • 2.2 Evaluate accessibility, culture, trust, service quality, reputation, ethics, retention and commercial implications.
  • 3.1 Formulate and justify a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify customer, brand, communication, channel, service-recovery and performance arrangements.
  • 4.1 Defend, evaluate and refine actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Brand portfolios; - Global growth; - Market entry; - Franchising and management agreements awareness; - Reputation; - Governance; - Value

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Global Hospitality Brand and Portfolio Leadership

Qualification:

IQA Level 07 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with global hospitality brand and portfolio leadership and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a market, brand or destination report containing customer evidence, positioning, channels, campaign actions and measures;

- 3,500–4,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH7-TRN • Level 7 • 15 Credits • 60 GLH

Hospitality Transformation and Innovation Leadership

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in digital systems, data, automation, adoption, security and transformation through the study of hospitality transformation and innovation leadership. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically evaluate the concepts, theories and professional requirements relevant to hospitality transformation and innovation leadership.
  • LO2: Synthesise complex evidence and apply appropriate methods to investigate digital systems, data, automation, adoption, security and transformation in a realistic organisational or destination context.
  • LO3: Formulate and justify an ethical, evidence-informed and operationally realistic response.
  • LO4: Defend, evaluate and refine outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically evaluate the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Analyse users, processes, data, systems, integration, service and security requirements.
  • 2.2 Evaluate usability, privacy, cybersecurity, cost, adoption, accessibility, ethics and technology risk.
  • 3.1 Formulate and justify a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify the technology approach, controls, implementation, training, monitoring and measures of value.
  • 4.1 Defend, evaluate and refine actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Enterprise transformation; - Digital strategy; - Innovation portfolio; - Operating model; - Culture; - Adoption; - Benefits; - Risk

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Hospitality Transformation and Innovation Leadership

Qualification:

IQA Level 07 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with hospitality transformation and innovation leadership and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a digital or systems proposal containing user requirements, process design, data and security controls, implementation and value measures;

- 3,500–4,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH7-PEX • Level 7 • 15 Credits • 60 GLH

Executive People, Culture and Service Leadership

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in workforce planning, leadership, performance, culture, inclusion and wellbeing through the study of executive people, culture and service leadership. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically evaluate the concepts, theories and professional requirements relevant to executive people, culture and service leadership.
  • LO2: Synthesise complex evidence and apply appropriate methods to investigate workforce planning, leadership, performance, culture, inclusion and wellbeing in a realistic organisational or destination context.
  • LO3: Formulate and justify an ethical, evidence-informed and operationally realistic response.
  • LO4: Defend, evaluate and refine outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically evaluate the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Select and use suitable organisational, market, operational or professional evidence and analytical tools.
  • 2.2 Interpret findings accurately, identifying assumptions, constraints, stakeholder implications, ethical issues and risk.
  • 3.1 Formulate and justify a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify priorities, responsibilities, resources, communication, controls, implementation and performance measures.
  • 4.1 Defend, evaluate and refine actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Executive leadership; - Culture; - Service climate; - Talent; - Succession; - Employee experience; - Inclusion; - Governance

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Executive People, Culture and Service Leadership

Qualification:

IQA Level 07 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with executive people, culture and service leadership and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a workforce or leadership report containing role, performance, development, communication, inclusion and wellbeing evidence;

- 3,500–4,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH7-RRC • Level 7 • 15 Credits • 60 GLH

Enterprise Risk, Resilience and Crisis Leadership

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in safety, compliance, risk, assurance, resilience and responsible practice through the study of enterprise risk, resilience and crisis leadership. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically evaluate the concepts, theories and professional requirements relevant to enterprise risk, resilience and crisis leadership.
  • LO2: Synthesise complex evidence and apply appropriate methods to investigate safety, compliance, risk, assurance, resilience and responsible practice in a realistic organisational or destination context.
  • LO3: Formulate and justify an ethical, evidence-informed and operationally realistic response.
  • LO4: Defend, evaluate and refine outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically evaluate the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Assess safety, compliance, sustainability, risk, control, continuity and assurance arrangements against defined requirements.
  • 2.2 Identify weaknesses, causes, stakeholder exposure, escalation needs, ethical concerns and assurance gaps.
  • 3.1 Formulate and justify a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify controls, responsibilities, reporting, escalation, monitoring, resilience and assurance arrangements.
  • 4.1 Defend, evaluate and refine actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Risk appetite; - Systemic risk; - Security; - Public health awareness; - Continuity; - Crisis communications; - Recovery; - Assurance

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Enterprise Risk, Resilience and Crisis Leadership

Qualification:

IQA Level 07 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with enterprise risk, resilience and crisis leadership and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a safety, compliance, sustainability, risk or continuity review containing controls, responsibilities, reporting and assurance;

- 3,500–4,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH7-SUS • Level 7 • 15 Credits • 60 GLH

Responsible Hospitality, ESG and Stakeholder Value

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in safety, compliance, risk, assurance, resilience and responsible practice through the study of responsible hospitality, esg and stakeholder value. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically evaluate the concepts, theories and professional requirements relevant to responsible hospitality, esg and stakeholder value.
  • LO2: Synthesise complex evidence and apply appropriate methods to investigate safety, compliance, risk, assurance, resilience and responsible practice in a realistic organisational or destination context.
  • LO3: Formulate and justify an ethical, evidence-informed and operationally realistic response.
  • LO4: Defend, evaluate and refine outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically evaluate the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Assess safety, compliance, sustainability, risk, control, continuity and assurance arrangements against defined requirements.
  • 2.2 Identify weaknesses, causes, stakeholder exposure, escalation needs, ethical concerns and assurance gaps.
  • 3.1 Formulate and justify a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify controls, responsibilities, reporting, escalation, monitoring, resilience and assurance arrangements.
  • 4.1 Defend, evaluate and refine actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Esg strategy; - Climate; - Communities; - Supply chains; - Human rights awareness; - Reporting; - Stakeholder trust; - Accountability

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Responsible Hospitality, ESG and Stakeholder Value

Qualification:

IQA Level 07 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with responsible hospitality, esg and stakeholder value and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a safety, compliance, sustainability, risk or continuity review containing controls, responsibilities, reporting and assurance;

- 3,500–4,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH7-CNS • Level 7 • 15 Credits • 60 GLH

Executive Hospitality Research Consultancy

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in critical research, evidence, analysis and strategic consultancy through the study of executive hospitality research consultancy. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically evaluate the concepts, theories and professional requirements relevant to executive hospitality research consultancy.
  • LO2: Synthesise complex evidence and apply appropriate methods to investigate critical research, evidence, analysis and strategic consultancy in a realistic organisational or destination context.
  • LO3: Formulate and justify an ethical, evidence-informed and operationally realistic response.
  • LO4: Defend, evaluate and refine outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically evaluate the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Formulate a clear project, consultancy or research question and select a justified, ethical investigation method.
  • 2.2 Collect or synthesise organisational and professional evidence systematically and analyse it appropriately.
  • 3.1 Formulate and justify a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Relate recommendations critically to evidence, context, stakeholder needs, limitations and implementation risk.
  • 4.1 Defend, evaluate and refine actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Complex enterprise problem; - Critical literature; - Research design; - Evidence; - Strategic options; - Governance; - Value; - Evaluation

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Executive Hospitality Research Consultancy

Qualification:

IQA Level 07 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with executive hospitality research consultancy and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a research consultancy report containing a critical literature review, ethical methodology, analysis, recommendations and implementation;

- 3,500–4,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

Admissions Criteria

Standard & Mature Entry Guidance

Entry is at the discretion of the approved centre. Learners will normally hold a relevant qualification at the previous level or have substantial professional experience. Learners should be able to work independently, evaluate evidence and apply strategic thinking. Centres should confirm that learners have sufficient English language ability for advanced study.
Academic & Career Ladder

University & Professional Progression

Progression to further postgraduate study, specialist professional practice or strategic leadership.

Admission Desk

Enrol in this Programme

Level 7 • 120 UK Credits

DELIVERY: 100% Online
EXAMS: Zero (Coursework only)
EXTERNAL AWARD: IQA (UK)
CENTRE NUMBER: IQACN-2315

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