← Hospitality & Culinary Arts • UK LEVEL 5 CODE: IQA-L05-HHM-120 Awarded through IQA UK (Centre IQACN-2315)

IQA Level 05 Diploma in Hospitality and Hotel Management

Review the qualification structure, entry guidance, assessment approach, progression opportunities and complete unit information.

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CREDITS: 120 UK Credits
TOTAL HOURS (TQT): 1200 Hours (480 GLH)
ASSESSMENT: 100% Coursework (No Exams)
AWARDING BODY: IQA Awards UK (IQACN-2315)
UK Framework Position (Level 5)

Level 5 is equivalent to Year 2 of a standard 3-year British Bachelor's Degree (Higher National Diploma / HND or Foundation Degree standard, 120 UK credits / cumulative 240 credits). It emphasizes operational autonomy, managerial problem-solving, and prepares students for Final Year Honours top-up or Level 6 study.

Overview & Scope

Educational Aims & Competencies

The IQA Level 05 Diploma in Hospitality and Hotel Management is an IQ Awards qualification at Level 5. It supports learners in developing knowledge, practical skills and professional behaviours in hospitality & tourism.

Who this qualification is for:
  • • Learners with prior study, training or work experience who want to develop specialist knowledge.
  • • Professionals seeking career progression or a recognised route into higher-level study.
  • • Centres delivering practical, work-related learning for local or international learners.
Complete Syllabus Breakdown

Assessed Units, Learning Outcomes & Criteria

8 Assessed Units

Click on any unit to expand its official Unit Aim, Learning Outcomes (LOs), Assessment Criteria (ACs), Indicative Syllabus Content, and Assignment Brief.

HH5-STR • Level 5 • 15 Credits • 60 GLH

Strategic Hospitality Management

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in strategic analysis, positioning, operating models, implementation and value through the study of strategic hospitality management. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically analyse the concepts, theories and professional requirements relevant to strategic hospitality management.
  • LO2: Evaluate and apply appropriate methods to investigate strategic analysis, positioning, operating models, implementation and value in a realistic organisational or destination context.
  • LO3: Design an ethical, evidence-informed and operationally realistic response.
  • LO4: Evaluate outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically analyse the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Analyse the external environment, competitors, stakeholders, capabilities, destination or enterprise evidence and strategic priorities.
  • 2.2 Evaluate strategic fit, future value, culture, implementation constraints, sustainability, governance and risk.
  • 3.1 Design a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify strategic priorities, governance, investment, stakeholder actions, implementation and measures.
  • 4.1 Evaluate actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Hospitality strategy; - Market environment; - Competitive positioning; - Operating models; - Stakeholders; - Growth; - Sustainability; - Implementation; - Performance

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Strategic Hospitality Management

Qualification:

IQA Level 05 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with strategic hospitality management and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a strategic options paper containing environmental and organisational analysis, recommendations, implementation, governance and performance measures;

- 2,500–3,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH5-REV • Level 5 • 15 Credits • 60 GLH

Revenue, Distribution and Commercial Management

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in budgets, revenue, pricing, costing, investment and commercial performance through the study of revenue, distribution and commercial management. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically analyse the concepts, theories and professional requirements relevant to revenue, distribution and commercial management.
  • LO2: Evaluate and apply appropriate methods to investigate budgets, revenue, pricing, costing, investment and commercial performance in a realistic organisational or destination context.
  • LO3: Design an ethical, evidence-informed and operationally realistic response.
  • LO4: Evaluate outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically analyse the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Prepare and analyse appropriate budgets, prices, costs, forecasts, commercial indicators or investment evidence.
  • 2.2 Evaluate assumptions, affordability, profitability, sensitivity, limitations and financial risk.
  • 3.1 Design a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify commercial choices, controls, investment, pricing, reporting and corrective-action arrangements.
  • 4.1 Evaluate actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Demand; - Forecasting; - Room pricing; - Occupancy; - Adr; - Revpar awareness; - Distribution channels; - Commissions; - Revenue controls; - Commercial decisions

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Revenue, Distribution and Commercial Management

Qualification:

IQA Level 05 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with revenue, distribution and commercial management and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a commercial report supported by budgets, costs, pricing, revenue, forecasts, investment analysis or performance calculations;

- 2,500–3,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH5-QEX • Level 5 • 15 Credits • 60 GLH

Service Quality and Guest Experience Strategy

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in guest, visitor and customer journeys, service quality, accessibility and recovery through the study of service quality and guest experience strategy. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically analyse the concepts, theories and professional requirements relevant to service quality and guest experience strategy.
  • LO2: Evaluate and apply appropriate methods to investigate guest, visitor and customer journeys, service quality, accessibility and recovery in a realistic organisational or destination context.
  • LO3: Design an ethical, evidence-informed and operationally realistic response.
  • LO4: Evaluate outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically analyse the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Analyse customer, guest or visitor needs, journeys, perceptions, complaints, market evidence and channel performance.
  • 2.2 Evaluate accessibility, culture, trust, service quality, reputation, ethics, retention and commercial implications.
  • 3.1 Design a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify customer, brand, communication, channel, service-recovery and performance arrangements.
  • 4.1 Evaluate actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Service design; - Guest journeys; - Standards; - Personalisation; - Complaints; - Service recovery; - Loyalty; - Reputation; - Quality systems; - Metrics

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Service Quality and Guest Experience Strategy

Qualification:

IQA Level 05 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with service quality and guest experience strategy and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a guest or visitor journey analysis, service standards, complaint or recovery responses, communication materials and measures;

- 2,500–3,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH5-FBC • Level 5 • 15 Credits • 60 GLH

Food and Beverage Cost and Performance Management

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in restaurant, food and beverage service, cost and customer experience through the study of food and beverage cost and performance management. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically analyse the concepts, theories and professional requirements relevant to food and beverage cost and performance management.
  • LO2: Evaluate and apply appropriate methods to investigate restaurant, food and beverage service, cost and customer experience in a realistic organisational or destination context.
  • LO3: Design an ethical, evidence-informed and operationally realistic response.
  • LO4: Evaluate outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically analyse the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Map and analyse relevant operating processes, resources, customer or guest requirements, service standards and performance evidence.
  • 2.2 Identify bottlenecks, quality failures, safety concerns, resource constraints, service impact and operational risk.
  • 3.1 Design a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify procedures, resources, staffing, communication, controls, records and performance measures.
  • 4.1 Evaluate actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Menu engineering awareness; - Food cost; - Beverage cost; - Labour; - Stock; - Waste; - Pricing; - Budgets; - Quality; - Profitability

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Food and Beverage Cost and Performance Management

Qualification:

IQA Level 05 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with food and beverage cost and performance management and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a food and beverage service or management portfolio containing service design, controls, costing evidence and customer evaluation;

- 2,500–3,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH5-LDR • Level 5 • 15 Credits • 60 GLH

Hospitality Leadership and People Performance

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in workforce planning, leadership, performance, culture, inclusion and wellbeing through the study of hospitality leadership and people performance. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically analyse the concepts, theories and professional requirements relevant to hospitality leadership and people performance.
  • LO2: Evaluate and apply appropriate methods to investigate workforce planning, leadership, performance, culture, inclusion and wellbeing in a realistic organisational or destination context.
  • LO3: Design an ethical, evidence-informed and operationally realistic response.
  • LO4: Evaluate outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically analyse the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Select and use suitable organisational, market, operational or professional evidence and analytical tools.
  • 2.2 Interpret findings accurately, identifying assumptions, constraints, stakeholder implications, ethical issues and risk.
  • 3.1 Design a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify priorities, responsibilities, resources, communication, controls, implementation and performance measures.
  • 4.1 Evaluate actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Leadership; - Culture; - Team performance; - Coaching; - Talent; - Engagement; - Wellbeing; - Inclusion; - Employee relations; - Change

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Hospitality Leadership and People Performance

Qualification:

IQA Level 05 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with hospitality leadership and people performance and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a workforce or leadership report containing role, performance, development, communication, inclusion and wellbeing evidence;

- 2,500–3,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH5-DIG • Level 5 • 15 Credits • 60 GLH

Digital Hospitality and Technology Management

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in digital systems, data, automation, adoption, security and transformation through the study of digital hospitality and technology management. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically analyse the concepts, theories and professional requirements relevant to digital hospitality and technology management.
  • LO2: Evaluate and apply appropriate methods to investigate digital systems, data, automation, adoption, security and transformation in a realistic organisational or destination context.
  • LO3: Design an ethical, evidence-informed and operationally realistic response.
  • LO4: Evaluate outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically analyse the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Analyse users, processes, data, systems, integration, service and security requirements.
  • 2.2 Evaluate usability, privacy, cybersecurity, cost, adoption, accessibility, ethics and technology risk.
  • 3.1 Design a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify the technology approach, controls, implementation, training, monitoring and measures of value.
  • 4.1 Evaluate actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Property management systems; - Booking engines; - Crm; - Point of sale; - Digital guest journey; - Automation awareness; - Cybersecurity; - Data; - Adoption

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Digital Hospitality and Technology Management

Qualification:

IQA Level 05 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with digital hospitality and technology management and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a digital or systems proposal containing user requirements, process design, data and security controls, implementation and value measures;

- 2,500–3,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH5-RSK • Level 5 • 15 Credits • 60 GLH

Hospitality Governance, Risk and Business Continuity

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in safety, compliance, risk, assurance, resilience and responsible practice through the study of hospitality governance, risk and business continuity. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically analyse the concepts, theories and professional requirements relevant to hospitality governance, risk and business continuity.
  • LO2: Evaluate and apply appropriate methods to investigate safety, compliance, risk, assurance, resilience and responsible practice in a realistic organisational or destination context.
  • LO3: Design an ethical, evidence-informed and operationally realistic response.
  • LO4: Evaluate outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically analyse the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Assess safety, compliance, sustainability, risk, control, continuity and assurance arrangements against defined requirements.
  • 2.2 Identify weaknesses, causes, stakeholder exposure, escalation needs, ethical concerns and assurance gaps.
  • 3.1 Design a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Justify controls, responsibilities, reporting, escalation, monitoring, resilience and assurance arrangements.
  • 4.1 Evaluate actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Governance; - Compliance; - Operational risk; - Food safety; - Security; - Crisis; - Continuity; - Insurance awareness; - Controls; - Assurance

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Hospitality Governance, Risk and Business Continuity

Qualification:

IQA Level 05 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with hospitality governance, risk and business continuity and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a safety, compliance, sustainability, risk or continuity review containing controls, responsibilities, reporting and assurance;

- 2,500–3,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

HH5-CNS • Level 5 • 15 Credits • 60 GLH

Hospitality Management Consultancy Project

Unit Aim:

The aim of this unit is to develop learners' knowledge, professional judgement and applied capability in applied investigation, operational or strategic solution design, implementation and evaluation through the study of hospitality management consultancy project. Learners are expected to use appropriate evidence and work within ethical, legal, safety, accessibility, sustainability and organisational requirements.

Learning Outcomes (LOs):
  • LO1: Critically analyse the concepts, theories and professional requirements relevant to hospitality management consultancy project.
  • LO2: Evaluate and apply appropriate methods to investigate applied investigation, operational or strategic solution design, implementation and evaluation in a realistic organisational or destination context.
  • LO3: Design an ethical, evidence-informed and operationally realistic response.
  • LO4: Evaluate outcomes, limitations, risks and opportunities for improvement.
Assessment Criteria (ACs):
  • 1.1 Critically analyse the principal concepts, terminology, roles and frameworks relevant to the unit.
  • 1.2 Examine how customers, guests, visitors, employees, suppliers, communities, regulators and organisational objectives influence practice.
  • 2.1 Formulate a clear project, consultancy or research question and select a justified, ethical investigation method.
  • 2.2 Collect or synthesise organisational and professional evidence systematically and analyse it appropriately.
  • 3.1 Design a coherent and feasible plan, process, service, product, framework or recommendation.
  • 3.2 Relate recommendations critically to evidence, context, stakeholder needs, limitations and implementation risk.
  • 4.1 Evaluate actual or expected results against suitable customer, visitor, quality, financial, safety, sustainability and organisational measures.
  • 4.2 Recommend realistic improvements and explain how learning can be transferred to future professional practice.
Indicative Syllabus Topics:

Indicative content:; - Client brief; - Hospitality audit; - Research; - Strategic options; - Financial and operational implications; - Implementation; - Metrics; - Risk; - Evaluation

Practical Assignment Brief:

Assignment title: Applied Sector Assignment – Hospitality Management Consultancy Project

Qualification:

IQA Level 05 Diploma in Hospitality and Hotel Management

Vocational scenario:

You are acting as a hospitality, hotel, culinary, travel, tourism or destination-management practitioner or consultant. An organisation has asked you to investigate a realistic issue connected with hospitality management consultancy project and provide an ethical, evidence-based and implementable response.

Task 1 – Critical knowledge and professional context

Explain and analyse the relevant concepts, theories, terminology, sector structures, professional responsibilities and organisational requirements. Relate these to customers, guests, visitors, employees, suppliers, communities and other stakeholders.

Task 2 – Organisational, market or destination investigation

Investigate a realistic organisation, department, operation, destination, visitor market, service, event, kitchen, hotel, travel product, dataset or case. Use suitable primary or secondary evidence and explain its reliability, assumptions and limitations.

Task 3 – Applied planning and solution design

Develop a practical service, process, operating plan, guest or visitor programme, menu or product, itinerary, destination proposal, budget, marketing strategy, risk control, digital solution or consultancy recommendation appropriate to the unit.

Task 4 – Implementation and stakeholder coordination

Explain how the proposal will be implemented. Allocate responsibilities, staffing, resources, suppliers, communications, controls, records, approvals and performance measures. Address accessibility, culture, ethics, sustainability, safety and data protection where relevant.

Task 5 – Operational or strategic scenario response

Respond to at least two realistic scenarios, such as service failure, overbooking, complaint escalation, supplier disruption, food-safety concern, staff shortage, event change, destination crisis, budget pressure, technology failure or reputational issue. Document decisions and corrective actions.

Task 6 – Evaluation and improvement

Evaluate actual or expected outcomes against suitable measures, such as customer or visitor satisfaction, service quality, safety, sustainability, revenue, cost, productivity, reputation, destination value or organisational performance. Identify limitations and provide prioritised recommendations.

Required evidence:

- a complete applied project or consultancy portfolio containing research, solution design, implementation, performance measures and reflection;

- 2,500–3,500 words or equivalent, excluding references and appendices;

- clearly labelled supporting evidence such as process maps, menus, recipes, itineraries, schedules, budgets, checklists, risk assessments, dashboards, campaign materials, guest records, visitor data or presentation slides;

- a reference list using Harvard referencing or the centre's approved academic referencing style;

- a reflective statement explaining decisions, strengths, limitations and professional learning.

Assessment conditions:

- The submission must address every learning outcome and assessment criterion.

- Real organisations may be used, but personal, employee, customer, guest, visitor, supplier and commercially sensitive information must be anonymised.

- Food preparation, kitchen, hotel, event and operational activities must be supervised where safety or legal requirements apply.

- Learners must follow applicable local law, food-safety requirements, health and safety, safeguarding, accessibility, data protection, organisational policy and authorised scope.

- Assumptions must be stated clearly, and budgets, costs, schedules and calculations must be checked.

- Recommendations must be ethical, inclusive, culturally appropriate, sustainable where relevant, evidence-informed and operationally realistic.

- Key analysis must appear in the main submission. Appendices should contain supporting evidence only.

- Centres should use authenticity declarations, viva questions, supervised presentations, observations or witness testimony where necessary.

Admissions Criteria

Standard & Mature Entry Guidance

Entry is at the discretion of the approved centre. Learners will normally hold a qualification at the previous level or have relevant work experience. Learners should be able to research, analyse and apply concepts within hospitality & tourism. Centres should confirm that learners have sufficient English language ability for higher-level study.
Academic & Career Ladder

University & Professional Progression

Progression to Level 6 degree-level study, top-up routes where accepted, or professional roles.

Admission Desk

Enrol in this Programme

Level 5 • 120 UK Credits

DELIVERY: 100% Online
EXAMS: Zero (Coursework only)
EXTERNAL AWARD: IQA (UK)
CENTRE NUMBER: IQACN-2315

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